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GENERAL SHIPPING & HANDLING INFORMATION

We will make every effort to send your order complete and in one box, however part of your order may be delayed due to item availability.
All orders are shipped from Virginia so allow additional transit times to other parts of the country.
Virginia laws require that VA sales tax be charged to all orders shipped to Virginia addresses.

Additional shipping Costs:
You can be charged an additional shipping fee if we have to re-ship an item due to an address error.
Please verify your shipping address before placing your order!!!

usalights.com is always working to improve the quality and cost of shipping for both our customers. For this reason, shipping rates and policies are subject to change without notice.  Your shipping and handling cost and any applicable taxes will appear in your Shopping Cart totals page.  The above rate chart is based on a "Per Order" basis.  If a backorder exists within an order... You will be notified, via email, of the backorder.  We will hold the order to ship complete unless you require partial shipment of filled quantities or items.  Shipping/handling charges will be applied to each shipment.

Shipping Holiday Delays:
On U.S. holidays order processing and/or shipping may be slightly delayed. U.S. carriers do not ship or deliver on the following holidays:

- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day 

Damaged or defective items:
If you receive a damaged or defective item, we will promptly send you a replacement.   If the cause of the damage is due to improper handling by the delivery carrier, a claim will need to be filed by you with that carrier.  A replacement order may be generated at your option.  All standard shipping/handling charges will be added for replacement shipments.  We reserve the right as to the final determination of the nature and cause of the merchandise's damage and disposition.

Return Policy:
As a general rule.. All sales final - No returns are allowed.  If circumstances, beyond your control, exist... we may make exceptions but solely at the discretion of usalights.com  If return is authorized, an "in-store" credit will be issued (less a nominal restocking charge) to take off a future order. You will be responsible for any shipping/packaging/handling costs associated with the return shipment to us.  Returns can and will only be made once all original payment transactions have been cleared at our bank.  No cash or credit card refunds can be processed.

Additional Shipping Questions:
If the information above does not answer your shipping question, please send us an email.


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